Frequently asked questions that clinics may have

Software related

1. Who can use UNO Clinic Management System Software? 

   • Single practitioners

   • Dental clinics  

   • Specialist clinics 

   • Allied health services 

   • Group clinics/clinic chains.  

     
     

2. What does UNO CMS propose as an advantage opposing to other CMS? 

   UNO CMS proposes a straightforward and comprehensive approach that reduces administrative efforts to create more efficiencies across your practice.

   Furthermore, our CMS is cloud-based which reduces equipment costs, maintenance costs, and capital investment.
   
   

3. Does UNO CMS work on all Operating Systems? 

   Yes, it is a cloud-based practice management system that positively works on  

   • Mac 

   • PC 

   • Tablet 

   • Mobile  
     
     

4. Do I need to purchase hardware?

   You do not need to purchase additional hardware to use UNO CMS. Because it’s cloud-based, UNO CMS works perfectly on any modern device you currently own without buying any additional devices.
   

5. Does UNO CMS work offline?  

   UNO CMS doesn’t work offline. This is done to prevent duplicated/mismatched entries and other errors that may occur when multiple users make changes to the same database.

   
   

6. What happens if the internet goes down? 

   It’s recommended to use tethering or have a back-up 4G dongle. That will help you to go on while being offline until the server comes back. We also encourage our users to have dedicated internet/WIFI subscriptions for your locations as your primary network.  
   
   

7. What are the different access rights in UNO CMS? 

   UNO CMS uses granular Access Control Levels to manage access rights within the CMS. As a doctor, you can create and manage different accounts for different roles including Doctors, Locums, Clinic Managers, Clinic Assistants, Finance, and Operations staff. Each account can only access the information they are specifically granted, with only authorized ‘“super“ administrators with full control and access.
   

8. Do you offer a free trial? 

   We offer a one-month free trial to allow your users to evaluate and get a feel of our UNO CMS.
   

9. Compliance with MOH requirements and policies  

   UNO also works closely with MOH to provide you with the latest government/regulatory required system updates as well so you never have to worry about new policies. 
   
   

10. IHIS / SmartCMS Updates 

    UNO also works closely with IHIS as a preferred vendor to provide you with the latest SmartCMS updates so you never have to worry about new claims or submission requirements.

11. Is UNO CMS NEHR integrated?

    UNO CMS is currently at stage 3 analysis phase for NEHR integration. We are entering the stage 4 testing phase soon and are fully committed to be 100% NEHR ready by end 2022 to better serve our clients.

12. Is UNO CMS Healthier SG (HSG) ready?

    UNO is currently working closely with IHiS and MOH to meet HSG requirements. We are fully committed to be HSG compatible by mid 2023.

     

    We’ve already began working on some of the HSG modules:

    ·      Patient enrollment record module

    ·      Health plan module

    ·      Patient referral module

     

    For the latest info on NEHR and HSG integration, please contact us directly

13. What is UNO CMS’ SmartCMS Tier?

    We are currently IHiS SmartCMS Silver Tier (Tier 2), tier upgrade coming shortly.

    UNO is fully committed to becoming an IHiS Gold-tier (Tier 1) SmartCMS vendor by early 2023

14. What are the minimum hardware and software requirements to run UNO CMS